November 26, 2003, 04:55
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#31
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King
Local Time: 15:13
Local Date: November 2, 2010
Join Date: Jun 2001
Location: of genial epicuri
Posts: 1,570
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Well, Dell will always have their online support forums 
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Que l’Univers n’est qu’un défaut dans la pureté de Non-être.
- Paul Valery
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November 26, 2003, 05:57
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#32
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Emperor
Local Time: 23:13
Local Date: November 2, 2010
Join Date: Feb 2000
Posts: 3,057
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Outsourcing IT is generally a bad idea for large organisations. I know of some sections of the Australian government (which will remain nameless) which are literally over a barrel as a result of outsourcing their IT. Every time they need to change something, they have to hand over a large wad of cash to (equally nameless) large American computing companies, even when the Australian government does all the actual programming itself!
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'Arguing with anonymous strangers on the internet is a sucker's game because they almost always turn out to be - or to be indistinguishable from - self-righteous sixteen year olds possessing infinite amounts of free time.'
- Neal Stephenson, Cryptonomicon
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November 26, 2003, 11:02
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#33
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Deity
Local Time: 21:13
Local Date: November 2, 2010
Join Date: May 1999
Location: The City State of Noosphere, CPA special envoy
Posts: 14,606
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So much for beancounters 
__________________
(\__/) 07/07/1937 - Never forget
(='.'=) "Claims demand evidence; extraordinary claims demand extraordinary evidence." -- Carl Sagan
(")_(") "Starting the fire from within."
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November 26, 2003, 11:24
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#34
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Emperor
Local Time: 09:13
Local Date: November 2, 2010
Join Date: Jun 2000
Location: Fort LOLderdale, FL Communist Party of Apolyton
Posts: 9,091
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Quote:
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Originally posted by Ned
My only experience with Indian tech support was completely positive. The person I was talking to was obviously a lot better educated and intelligent than the average American I talked to - and this is not that surprising is it not?
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Not if you're any indication of our people . . . which, sadly, I think you are.
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Christianity: The belief that a cosmic Jewish Zombie who was his own father can make you live forever if you symbolically eat his flesh and telepathically tell him you accept him as your master, so he can remove an evil force from your soul that is present in humanity because a rib-woman was convinced by a talking snake to eat from a magical tree...
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November 26, 2003, 11:59
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#35
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King
Local Time: 07:13
Local Date: November 2, 2010
Join Date: Oct 1999
Location: Saskatoon, SK, CA
Posts: 2,632
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Quote:
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Originally posted by Urban Ranger
Sorry, my question wasn't clear. Most companies, even very small ones, have a rudimentary IT support staff to provide technical and user support for employees. So my question is, what corporate users would use Dell's support?
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If there is a defective hardware problem and you want to go through your warranty to get a replacement you have to go through Dell's tech support. Even if your IT staff knows what's wrong you have to go through all the script monkeys steps.
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Once you start down the dark path, forever will it dominate your destiny, consume you it will, as it did Obi Wan's apprentice.
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November 26, 2003, 12:10
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#36
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Deity
Local Time: 21:13
Local Date: November 2, 2010
Join Date: May 1999
Location: The City State of Noosphere, CPA special envoy
Posts: 14,606
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That's true. That seems to be the only case, though.
__________________
(\__/) 07/07/1937 - Never forget
(='.'=) "Claims demand evidence; extraordinary claims demand extraordinary evidence." -- Carl Sagan
(")_(") "Starting the fire from within."
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