I'll give it a shot.
My best guess:
Menu > Game > Audio/Visual Preferences (hotkey Ctrl+I).
There are four On/Off switches with volume sliders: Main, Voice, SFX, Music.
Main, if Off, turns off all four items.
Voice is the announcements and blurbs.
SFX is the movement and battle sounds.
Music is the ambient background.
Mine are all turned On, and pushed all the way over to the right, at maximum.
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